Good questions. Honest answers.
Requests are expressions of interest, not confirmed bookings. Availability is assessed individually. No payment is collected.
How quickly will you respond to my request?
Fast responses to trip requests are a priority for us. We aim to reply promptly, clarify your dog's needs, and explain the next steps. Response times can vary; submitting a request does not confirm availability or a booking.
Can I request pickup and delivery for a puppy?
Yes. You can submit a pickup and delivery request for a dog or puppy. Include the pickup contact, destination, age, and relevant care needs so we can review the journey individually.
Can you transport large dogs or multiple dogs?
You may request travel for large dogs or multiple dogs. Please include approximate weights and the number of dogs so we can assess future space and care requirements.
How much will transportation cost?
Pricing will depend on distance, travel requirements, number of dogs, and availability. No live prices or confirmed quotes are available during prelaunch.
Will my dog travel in a crate?
Restraint, crate sizing, and vehicle procedures are being finalized. Tell us whether you have a suitable crate; final requirements will be shared before any future booking.
Will I receive updates during the journey?
Clear communication is central to our approach. The update schedule and communication procedures are being finalized and will be agreed before any future booking.
Do I need to pay to submit a request?
No. Requests are free. We do not collect deposits, payment information, or payments.
What if my dog needs extra care?
Share only the information needed for preliminary planning. Suitability, care arrangements, and operational policies must be reviewed before travel can be offered.